Additional information requested by a community member on Telegram:
Community Manager for Pangolin Exchange
-List of specific responsibilities
User engagement on telegram, discord, twitter, and various mediums.
Project engagement with projects building on Avalanche, forming partnerships and gathering feedback
Implementing a support process for user issues, questions, general help, international communities
Procure content and graphics for updates, releases, product documentation
Grow the community through outreach into other projects and networks
-Proof you qualify for position
My professional work history has a track record of building quality teams and communities, as well as delivering excellent products. https://www.linkedin.com/in/leochen5/
My DeFi experience has helped grow Snowball into one of the largest projects and strongest communities on the Avalanche network (Snowball). I also formed Sherpa Cash with Hari and have organically grown that community to a respectable size.
-List of goals
See main post above.
-Short term roadmap you are responsible for
From the V1.1 Roadmap
I will be involved in conversations for all initiatives since as the community manager its my job to stay informed, inform the community, and provide support for new features. Specific initiatives that I will be more active in are 1) Rewarding avalanche native projects 2) Pangolin Academy 3) Avax faucet
From the roadmap specific to my position, I will be building out more robust support processes that ensures coverage across time-zones and multiple languages. I want to also reinvigorate the social media and marketing aspect of Pangolin to reach a wider audience.
-Metrics used for measuring progress
Metrics that are important to me are 1) User growth and retention 2) Community engagement and sentiment 3) TVL growth
-Frequency of reports to community
I plan to engage with the community actively throughout the day on Telegram, Discord, and other forms of social media.
For more formal reports, I will announce major updates and news across the mediums that Pangolin users are on. I will also report progress on the roadmap as the team makes progress.
-Strategy for communication with community
I think it’s important to both be at the ground level with users in Telegram and Discord, as these are the heart and soul of a healthy DeFi community. I also want to post frequently on higher level communication tools such as Twitter and Reddit. DMs are always welcome too.
Still discussing with the core team what is fair and makes sense. Will post an update as soon as part is figured out.
Yeah definitely! My technical background helps me troubleshoot issues for both users and developers. Also could help with any tasks needed that I have time for. As a small team, we all need to wear a lot of hats